Innovation Mechanism in the Hospitality Industry: A Mediated-Moderated Model

Authors

  • Gamal Sayed Ahmed Khalifa Faculty of Business, Higher Colleges of Technology, AAWC, Al Ain, Abu Dhabi, UAE; and Faculty of Tourism and Hotels, Fayoum University, Egypt https://orcid.org/0000-0003-1665-9291
  • Abuelhassan Elshazly Abuelhassan Department of Tourism and Hospitality, Faculty of Tourism and Hospitality, Tabuk University, Tabuk, Saudi Arabia https://orcid.org/0000-0003-3875-7490
  • Sawsan Haider Abdullah Khreis College of Tourism and Hospitality, University of Tabuk, Tabuk, KSA & Department of Tourism and Travel, Faculty of Tourism and Hotel, Yarmouk University, Irbid, Jordan https://orcid.org/0000-0001-6364-8590
  • Mohammad Soliman Scientific Research Department, University of Technology and Applied Sciences, Salalah, Oman & Tourism Studies, Faculty of Tourism and Hotels, Fayoum University, Fayoum, Egypt https://orcid.org/0000-0002-9359-763X
  • Md Sazzad Hossain College of Tourism and Hospitality, University of Tabuk, Tabuk, Saudi Arabia https://orcid.org/0000-0003-3414-7003

DOI:

https://doi.org/10.29036/jots.v14i26.492

Abstract

This study examines the relationship between empowered leadership (EL), intrinsic motivation (IM), job complexity (JC), and innovative employee behavior (EIB) in the hospitality industry. The study specifically investigates how EL affects EIB and how IM mediates this connection. Furthermore, this study explores the moderating impact of JC on the direct interconnected linkages between EL, IM, and EIB. Our sample comprises 506 employee-supervisor dyads from 45 five-star hotels in the Middle East, representing a variety of international hotel chains. Using partial least squares structural equation modeling (PLS-SEM), the study finds that EL significantly impacts EIB, which IM subsequently influences. Additionally, we discover that IM acts as a mediator for EL and EIB. Moreover, we find that JC has a moderating impact on the strength of these relationships. Our findings have both theoretical and practical implications for hotel managers and researchers interested in fostering their subordinates' IM and promoting their innovation. We also emphasize the importance of JC in positively influencing the strength of these relationships in the hotel industry. Managers can develop strategies to increase their businesses' competitiveness in this dynamic and competitive sector by better understanding the factors that drive EIB.

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Author Biographies

Gamal Sayed Ahmed Khalifa, Faculty of Business, Higher Colleges of Technology, AAWC, Al Ain, Abu Dhabi, UAE; and Faculty of Tourism and Hotels, Fayoum University, Egypt

Email: gkhalifa@hct.ac.ae , gsk00@fayoum.edu.eg

Gamal Khalifa is an associate professor who worked at Fayoum University in Egypt, ex-Dean, the Faculty of Hospitality and Tourism at Lincoln University, Malaysia, School of Postgraduate, City University, Malaysia, and is currently employed at Higher Colleges of Technology in the UAE. His research focuses on various areas such as Tourism Marketing, Human Resources, Strategic Management, Risk Management, and Hospitality Management.

Abuelhassan Elshazly Abuelhassan, Department of Tourism and Hospitality, Faculty of Tourism and Hospitality, Tabuk University, Tabuk, Saudi Arabia

Email: a.elshazly@ut.edu.sa

Abuelhassan Elshazly Abuelhassan is currently an Assistant Professor in the Department of Tourism and Hospitality at the University of Tabuk. His research interests are in the hospitality and tourism areas of organizational behavior, human resources management, leadership, research methods, green hospitality, and marketing.

Sawsan Haider Abdullah Khreis, College of Tourism and Hospitality, University of Tabuk, Tabuk, KSA & Department of Tourism and Travel, Faculty of Tourism and Hotel, Yarmouk University, Irbid, Jordan

Email: skhreis@ut.edu.sa

Sawsan  Khries is an Associate Professor in the Department of Tourism and Travel at Yarmouk University, and currently, she is working for the University of Tabuk in the Department of Tourism and Hospitality. Her research interests are in the hospitality and tourism areas of sustainable tourism, human resources management, tour guiding, and marketing.

 

Mohammad Soliman, Scientific Research Department, University of Technology and Applied Sciences, Salalah, Oman & Tourism Studies, Faculty of Tourism and Hotels, Fayoum University, Fayoum, Egypt

Email: msoliman.sal@cas.edu.om, sawsan.k@yu.edu.jo

Mohammad Soliman is the Head of the Scientific Research Department at UTAS, Salalah, Oman, and a Professor at the Faculty of Tourism & Hotels, Fayoum University, Egypt. He has published multiple papers in reputed journals indexed in WoS and Scopus. He sits on the editorial board of some journals and serves as a reviewer for some top-tier journals. He has supervised and examined a number of Master’s and PhD theses. His research interests include tourism, PLS-SEM, etc.

Md Sazzad Hossain, College of Tourism and Hospitality, University of Tabuk, Tabuk, Saudi Arabia

Email: m.sazzad@ut.edu.sa

Md Sazzad Hossain works as an assistant professor at the College of Tourism and Hospitality, University of Tabuk, Al-wajh, Saudi Arabia. He is widely engaged with research in the field of Hospitality and Tourism. His research interests are consumer behaviour, revisit intention, and tourist satisfaction.

Journal of Tourism and Services

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Published

2023-06-29

How to Cite

Khalifa, G. S. A., Abuelhassan, A. E., Khreis, S. H. A., Soliman, M., & Hossain, M. S. (2023). Innovation Mechanism in the Hospitality Industry: A Mediated-Moderated Model. Journal of Tourism and Services, 14(26), 173–196. https://doi.org/10.29036/jots.v14i26.492

Issue

Vol. 14 No. 26 (2023): Journal of Tourism and Services

Section

Scientific Papers

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